Admission & Eligibility
Support for programme choice, undergraduate, direct entry, postgraduate and eligibility matching.
- Smart eligibility finder
- Credential pre-check
- Programme and level guidance
- Admission processing support
NOUN Update Help Centre
Get the right support for every NOUN Update service.
Find help for admission, eligibility, payments, result tools, premium videos, AI tutor, past questions, course materials and website issues. Start with the right category so your issue can be resolved faster.
What do you need help with?
Select the closest category to your issue. Each category tells you what to prepare before contacting support.
Payment & Wallet Issues
Get help when payment, wallet funding, premium access or service activation is not reflecting.
- Payment confirmation
- Wallet funding issue
- Premium access issue
- Reference verification
Result & Graduation Tools
Help with result lookup, result analytics, failed/cleared course analysis and graduation checker issues.
- Result checker support
- Analytics interpretation
- Graduation status help
- Portal connection guidance
AI Tutor & Exam Coach
Support for AI answers, course explanations, voice tutor option, wallet deductions and exam practice.
- AI exam coach
- AI course tutor
- Voice explanation
- Wrong or unclear answer report
Materials & Past Questions
Report missing materials, broken download links, wrong course codes and past question issues.
- Course material download
- Past questions
- Exam summaries
- Course code correction
Website Error Report
Report pages not loading, wrong information, broken links, mobile display issues and feature bugs.
- Broken page
- Wrong data
- Mobile responsiveness
- Correction request
How to get faster support
Most delays happen when students send incomplete information. Prepare these details before chatting.
Identify the exact issue
Know the page, service, course code, matric number, application number or payment reference involved.
Take a screenshot
Screenshots help us understand errors faster, especially payment, result, portal and page display issues.
Send one clear message
Explain what happened, what you expected, and what you want us to help you resolve.
Avoid sensitive details
Do not send ATM PINs, card details, passwords or private login codes to anyone.
Open a tool before contacting support
These quick links may help you solve the issue immediately without waiting for a support reply.
Frequently asked support questions
Read these before sending a message. They cover the most common issues students report.
What should I send when reporting a payment issue?
Send the service paid for, amount, payment date, payment reference or receipt screenshot, and the phone number or email used during payment.
What should I send for admission support?
Send your intended programme, entry level, O Level details, and relevant credentials such as OND, NCE, HND, BSc or PGD where applicable. For full processing, credentials should be checked before payment.
Why is a NOUN portal-linked tool sometimes not responding?
Some tools depend on NOUN portal availability. If the portal is slow, down or blocking requests, the tool may fail temporarily. Try again later or contact support with a screenshot.
Can I request a course material or past question that is not available?
Yes. Send the course code, course title, level and semester so the team can confirm and update the resource where possible.
How do I get faster response?
Use WhatsApp and include the service name, your issue, screenshot, and reference details where necessary. One clear message is better than many short messages.
Still need help?
Chat with support on WhatsApp. Send your issue clearly with screenshots, references and page links where necessary.
