NOUN Update is operated by NOUN Update Educational Consultant as an independent educational and student-support platform. We are not the National Open University of Nigeria and do not represent the university unless a specific official relationship is expressly stated.
About this Privacy Policy
NOUN Update is operated by NOUN Update Educational Consultant, a registered business in Nigeria (BN 8844728). This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit nounupdate.com or use our tools, accounts, premium services, communications and other features.
We take privacy seriously because some of our services may involve student information, account information, payment records and other information that users reasonably expect us to handle responsibly.
This policy applies to information processed through NOUN Update. Third-party websites, university portals and other external services that you access through links from our platform may have their own privacy practices.
Last revised: 17 September 2026.
Who is responsible for your information
NOUN Update Educational Consultant operates nounupdate.com and determines how and why personal information collected directly through our platform is used in many circumstances.
For those activities, we act as the data controller for the personal information concerned. Some companies that provide services to us, such as payment processors, hosting providers, analytics services and communication platforms, may process information on our behalf or act as separate controllers for parts of their services.
NOUN Update is an independent educational and student-support platform. We are not the National Open University of Nigeria and this Privacy Policy does not apply to information that NOUN itself collects through its websites, portals or other systems.
Information we may collect
The information we collect depends on how you interact with NOUN Update. You can read many parts of our website without creating an account or directly providing personal information.
When you create an account, purchase a service, subscribe to updates, use an interactive tool, contact us, participate in our marketplace or otherwise provide information to us, we may collect information such as your name, email address, telephone number, username and other account or contact details.
Where a student-focused feature requires it, we may also process information such as a matriculation number, programme, faculty, level, semester, course information, academic records or other information that you choose to provide in order to use the relevant service.
For paid services, wallets or premium features, we may keep transaction information such as payment references, amounts, dates, payment status, purchased services, wallet activity and related account records.
If you communicate with us, we may retain the contents of emails, support requests, forms, feedback, complaints and other correspondence where reasonably necessary to respond to you or maintain our records.
Marketplace users or service providers may also provide business names, product information, contact details, delivery information or other information required for their listings or transactions.
Information collected automatically
When you visit or use our website, certain technical information may be collected automatically by our systems or service providers.
This may include your Internet Protocol address, browser type, device type, operating system, approximate location derived from technical information, referring page, pages visited, dates and times of visits, session information and information about how features of the website are used.
We may use this information for security, fraud prevention, analytics, troubleshooting, performance monitoring and improving the experience of our users.
How we use your information
We use personal information only for purposes connected with operating, protecting and improving NOUN Update and providing the services requested by our users.
Depending on the service involved, we may use information to create and maintain accounts, provide student-support tools, process premium access, maintain wallet and transaction records, respond to enquiries, deliver requested services and personalise relevant parts of the platform.
We may also use information to send service messages, academic updates, newsletters, payment confirmations, security notices, push notifications or other communications that a user has requested or that are reasonably necessary for operating a service.
Technical and usage information may be used to understand which parts of NOUN Update are useful to our audience, identify problems, prevent abuse, improve performance and develop new features.
We may also process information where reasonably necessary to investigate fraud, misuse, security incidents, payment disputes or violations of our terms.
Our basis for processing personal information
Depending on the circumstances, our processing of personal information may be based on your consent, the need to provide a service or perform a contract with you, compliance with a legal obligation or our legitimate interests in operating and protecting the platform.
For example, when you purchase a premium service, some information must be processed to provide that service and maintain the associated transaction record. When you voluntarily subscribe to promotional communications, we may rely on your consent where required.
Where we rely on consent, you may withdraw that consent, although withdrawing consent does not affect processing that was already lawfully carried out before the withdrawal.
We aim to collect only information that is reasonably necessary for the purpose for which it is being processed.
Student and academic information
Some NOUN Update tools are designed specifically for students and may require academic information in order to provide a requested result or personalised service.
For example, a feature may use your programme, level, courses, matriculation number or academic information to generate information that is relevant to you.
We do not treat information submitted to one student tool as permission to use it for an unrelated purpose. Where practical, information is limited to what is required for the service being used.
Students should not send us NOUN portal passwords, one-time passcodes or other authentication credentials through ordinary email, WhatsApp messages, comments or support forms unless a clearly identified service specifically and legitimately requires an authentication process.
Accounts and login information
Where NOUN Update provides user accounts, we may process identifiers such as your email address, username, account ID, authentication information and account activity so that we can recognise you and provide access to your account.
Users are responsible for keeping their account credentials confidential and should not reuse passwords that they use for sensitive university, banking or other important accounts.
We may temporarily restrict or secure an account where we reasonably believe that it has been compromised or is being used fraudulently.
Payments, wallets and transaction information
Where you pay for a service on NOUN Update, payment processing may be provided by an external payment processor such as Paystack or another payment provider displayed at the time of payment.
Payment-card, bank or other financial credentials may be collected directly by the payment provider rather than by NOUN Update. We generally receive information needed to identify and reconcile a transaction, such as a payment reference, amount, date, customer identifier and payment status.
We may retain payment and wallet records where reasonably necessary to provide purchased services, resolve failed or disputed transactions, prevent fraud, maintain accounting records and comply with applicable obligations.
The payment provider may process information under its own privacy policy and security practices.
Email, newsletters and notifications
If you subscribe to our mailing list, create an account or request notifications, we may use your email address or other contact information to send relevant communications.
Our communications may include academic news, service announcements, account notices, product updates, newsletters, security messages and other information connected with NOUN Update.
Marketing or newsletter emails should provide a reasonable method for unsubscribing from future promotional messages. Unsubscribing from marketing does not necessarily prevent us from sending essential account, payment, security or service communications.
Where we offer browser or device push notifications, notification providers such as OneSignal or similar services may process device identifiers and related technical information required to deliver those notifications. Users can normally control push notifications through their browser or device settings.
Cookies and similar technologies
NOUN Update and our service providers may use cookies, local storage, pixels, web beacons and similar technologies to operate the website, remember preferences, maintain sessions, understand website usage, improve performance and support advertising.
Some cookies or storage technologies are necessary for features such as account login, security or remembering user choices. Other technologies may be used for analytics, measurement or advertising.
You may be able to block or delete cookies through your browser settings. However, disabling certain cookies may affect login, saved preferences or other parts of the website.
Where applicable law requires consent before certain non-essential cookies or similar technologies are used, we aim to provide an appropriate choice or consent mechanism.
Analytics
We may use analytics services to understand how visitors use NOUN Update and to improve the performance, navigation and usefulness of the platform.
Analytics providers may receive information such as IP addresses, device and browser information, pages viewed, approximate location and interactions with the website.
Analytics information is generally used to identify patterns and trends rather than to determine the academic identity of an individual student.
Advertising and Google services
NOUN Update may display advertisements supplied by third-party advertising providers, including Google or other advertising networks.
Advertising providers may use cookies, web beacons, IP addresses, device identifiers or similar technologies to deliver, measure and, where permitted, personalise advertisements.
Third parties may place and read cookies on a visitor's browser or use other identifiers as a result of advertisements being served on the website.
The advertisements shown to different users may vary. Where advertising providers offer controls for personalised advertising, users may use those providers' settings to manage their preferences.
We do not provide a reader's NOUN matriculation number, academic results or other directly supplied student records to an advertising provider for the purpose of creating personalised advertising audiences.
Our Advertising Policy contains additional information about advertisements, sponsored content, affiliate promotions and commercial relationships.
Third-party services and external links
NOUN Update contains links to university websites, payment providers, advertisers, social networks, messaging platforms and other external services.
When you leave nounupdate.com or interact directly with a third-party service, that organisation may collect information according to its own privacy policy.
A link from NOUN Update does not mean that we control the privacy practices, security or data-processing activities of the external service.
International service providers
Some companies that provide hosting, analytics, email, advertising, security or other technology services may process information on infrastructure located outside Nigeria.
Where personal information is transferred across borders, we aim to use service providers and arrangements that provide appropriate safeguards as required by applicable data-protection law.
The exact location of processing may depend on the provider and service being used.
How long we keep information
We do not aim to retain personal information indefinitely.
How long information is retained depends on why it was collected, whether an account remains active, the nature of the service, security needs, dispute-resolution requirements and any legal, accounting or regulatory obligations that may apply.
Some information may be deleted or anonymised after it is no longer reasonably required, while transaction, accounting, fraud-prevention or legal records may need to be retained for a longer period.
Backups may retain information temporarily after it has been removed from active systems until normal backup cycles replace or delete it.
How we protect information
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.
These measures may include access controls, secure communications, account protections, server and database safeguards, monitoring and restrictions on who can access information.
No website, database or internet transmission can be guaranteed to be completely secure. Users should therefore also take reasonable precautions, including protecting passwords and avoiding the transmission of sensitive credentials through insecure channels.
Your privacy rights
Depending on the circumstances and applicable law, you may have rights concerning personal information we hold about you.
These may include the right to ask whether we process your personal information, request access to it, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent and request the portability of information in circumstances where that right applies.
You may also have rights relating to certain automated decisions and the right to raise a complaint with the Nigeria Data Protection Commission or another competent supervisory authority where applicable.
Some rights are subject to legal limitations. For example, we may need to retain certain transaction information even after an account is closed where retention is required for legal, accounting, fraud-prevention or dispute-resolution purposes.
How to make a privacy request
To exercise a privacy right or ask a question about information associated with you, email info@nounupdate.com with the subject Privacy Request.
Please provide enough information for us to identify the account, service or information involved. We may need to verify your identity before releasing, changing or deleting personal information so that we do not disclose someone else's information to you.
Please do not send passwords, one-time passcodes or complete payment-card details as part of a privacy request.
Marketing choices
You can unsubscribe from promotional email communications using the unsubscribe option included in the message where available or by contacting us.
You can manage browser push notifications through the notification controls provided by your browser, device or notification provider.
Cookie and advertising preferences may also be available through your browser settings, consent controls displayed on our website or the settings offered by the relevant advertising provider.
Children and younger users
NOUN Update is primarily designed to support applicants, university students, graduates and other users seeking educational information.
Where applicable law requires parental or guardian consent for the processing of a child's personal information, we do not intend to deliberately bypass that requirement.
If we become aware that personal information belonging to a child has been collected in circumstances where the required permission was not obtained, we may take reasonable steps to restrict or delete that information.
Security incidents
If we become aware of a personal-data incident, we may investigate the incident, take steps to contain it and make any notifications required by applicable law.
Users who believe their NOUN Update account or information has been compromised should contact us promptly at info@nounupdate.com and change any affected passwords where appropriate.
Changes to this Privacy Policy
Our services, technology and legal obligations may change over time, so we may update this Privacy Policy when necessary.
When we make a material change, we will publish the revised policy on this page and update the revision date.
Where a change materially affects how we use information already provided by users, we may provide additional notice where reasonably appropriate or legally required.
Contact us
Questions, concerns or requests relating to this Privacy Policy or the way NOUN Update handles personal information can be sent to info@nounupdate.com.
For privacy and data-rights requests, please use the subject Privacy Request so that the enquiry can be identified appropriately.
NOUN Update Educational Consultant operates nounupdate.com as an independent educational and student-support platform.
Contact us at info@nounupdate.com .
