The National Open University of Nigeria’s NURTW Special Study Centre in Garki, Abuja, has introduced an online form allowing students to submit requests without necessarily visiting its offices.
In a university report published on 3 November 2026, Centre Director Dr Igwe Ukoha said the form sends students’ information and enquiries directly to his system. He described it as useful outside normal office hours, including evenings and weekends.
For distance learners balancing employment, family responsibilities and academic work, submitting an enquiry remotely could reduce unnecessary journeys. However, sending a request should not be treated as confirmation that an issue has been resolved or that an in-person visit will never be required.
Ukoha also outlined plans for a broader digital system by 2027, with requests routed to responsible staff and progress monitored by the director. Those functions remain proposed developments.
The university report does not publish the form’s address, a guaranteed response time or a list of services available through it. Students should obtain the correct link from the centre through an established official contact before submitting personal information.
When making an enquiry, explain the problem clearly and state the outcome needed. Include relevant dates or transaction references where appropriate, but avoid attaching unrelated records. If a deadline is approaching, make that clear and ask whether another official channel should also be used.
Keep a copy of the submission and any acknowledgement. A brief record of the issue, submission date and subsequent replies can make follow-up easier and reduce the need to repeat the same explanation.
Students should not provide portal passwords, email passwords or one-time verification codes in an enquiry form. Any unexpected payment request or message promising faster treatment should be checked independently with the centre.
The announcement concerns the NURTW Special Study Centre. Students elsewhere should ask their own centres which remote-support channels are available.
For affected learners, the immediate step is to confirm the official form and whether it can handle their particular request before making a journey.
